Client Care
Shipping
Each piece is made to order. Nothing is held in inventory — your garment is made after you place your order.
PRODUCTION
Production takes 15–20 business days, roughly three to four weeks, before your order ships. You'll receive a shipping confirmation with tracking once it leaves us.
SHIPPING
Shipping times begin after production is complete.
United States
Standard — $15 · 3–5 business days
Total time to delivery
For domestic Standard orders, expect approximately 4–5 weeks from order to arrival.
INTERNATIONAL
We ship to select destinations worldwide via USPS and DHL Express. Rates are calculated at checkout based on destination and weight, and delivery estimates are shown before you pay. International transit times vary by carrier and customs processing.
DUTIES, TAXES AND CUSTOMS
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These charges are not included in your order total and are the responsibility of the recipient. Customs policies vary widely — we recommend checking with your local customs office before ordering.
Orders refused at customs, or returned to us because duties went unpaid, are subject to our standard return terms less any shipping costs incurred.
DELAYS
Delivery times are estimates, not guarantees. We are not responsible for delays caused by carriers, customs processing, weather or other events outside our control. Once your order is transferred to the carrier, title and risk of loss pass to you.
If production will take longer than the window above, we will contact you with a revised timeframe and the option to cancel for a full refund.
LOST OR DAMAGED SHIPMENTS
If your order arrives damaged, or does not arrive within a reasonable window of its estimate, contact us at care@stateofcondition.com and we will work with the carrier to resolve it.
ADDRESS ACCURACY
We ship to the address entered at checkout. Please review it carefully — we cannot reroute or refund orders shipped to an incorrectly entered address.
RETURNS
For the full returns process, including our 30-day window and how to start a return, see our Refund Policy.